Delete Your PT Suite Account

You can delete your PT Suite account and the personal data linked to it at any time. This page explains how, what is deleted, and what we are required to keep.

Option 1: Delete in the app

1. Open the PT Suite app and sign in.
2. Go to Profile.
3. Tap Delete account and confirm.

Option 2: Request deletion by email

If you can no longer use the app, email [email protected] from the email address registered to your account, with the subject "Account deletion request". Please include:

• The name of your trainer or studio
• The name on your account

We may ask you to verify your identity before deleting anything. Please do not include health details or passwords in your email.

What is deleted

Within 30 days of your request, we delete:

• Your account and profile (name, email address, phone number)
• Your PAR-Q health questionnaire answers and signature
• Wellbeing check-ins
• Workout, nutrition and habit logs and goals
• Chat messages
• Profile photos and other files you uploaded
• Push notification tokens and device identifiers

What may be kept, and why

• Payment and booking records: kept for the statutory accounting period (7 years) to meet legal and tax obligations. Where possible these are anonymised so they are no longer linked to you. Card details are held by Stripe, not PT Suite.
• Backups: deleted data may remain in encrypted backups for a short period before they are overwritten.
• Records held by your trainer or studio: your trainer or studio is the data controller for your client data and may need to keep some records under its own legal obligations. Contact them directly about those.

More information

See our Privacy Policy for how we handle your data and your other rights.