PT Suite vs Glofox

PT Suite vs Glofox: frequently asked questions

Is Glofox worth it for gyms and studios?

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Glofox can be worth it for franchises and multi-location gym groups that need its franchise-management tooling and can work within a sales-led buying process and contract terms. For a single-location studio or independent trainer, it's harder to recommend without caveats: pricing isn't published (you only find out the real number on a sales call), and some reviewers on Capterra describe mid-contract price increases and slow support. PT Suite publishes flat pricing from £29/month with no contract, which removes that uncertainty for smaller operators.

How much does Glofox actually cost?

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Glofox does not publish tier pricing on its website — you need to book a sales call to get a quote. Glofox's own site advertises plans 'starting at' a headline entry figure, but third-party cost breakdowns and reviewer reports suggest real spend is often higher once add-ons and payment-processing surcharges are included, with entry pricing commonly cited around £80+/month and rising well beyond that at higher tiers. Because none of this is independently confirmable without a quote, treat any specific figure — including ours — as an estimate rather than a fact, and get a written quote before committing. PT Suite's pricing is published at pt-suite.com/pricing: Solo from £29/month, Studio £49/month (3 instructor seats), Studio Plus £99/month, with no client caps and no sales call required.

Do Glofox users report price increases or contract problems?

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Some do. Reviewers on Capterra report being locked into annual contracts and describe mid-contract price increases — one reviewer's account cites a 70% increase 'with no added value or ample notice.' These are individual reviewer accounts, not a claim we can independently verify as universal or current Glofox policy, so treat them as data points to raise directly with a Glofox sales rep before signing, not as a guaranteed outcome. PT Suite's pricing is published, requires no annual contract, and can be cancelled anytime — there's nothing to negotiate or verify with a sales call.

What do Glofox reviewers say about customer support?

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Reviews on Capterra and G2 include reports of slow support response times and, in some cases, features that stayed broken for extended periods. Support quality is frequently cited by reviewers as having declined following Glofox's acquisition by ABC Fitness. As with any review-based claim, individual experiences vary and should be weighed alongside the platform's overall rating — worth asking a Glofox sales rep directly about current support SLAs before signing a contract. PT Suite's support is handled by the product team directly, and switching studios get a free 48-hour concierge migration.

What's a transparent alternative to Glofox?

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PT Suite is the most direct alternative on pricing transparency: every tier is published at pt-suite.com/pricing with no sales call required, no long-term contract, and cancel-anytime terms. It also includes workout programming, AI session planning, and on-demand video sales as standard rather than as paid add-ons. If franchise-scale multi-location tooling is your primary requirement, Glofox's feature depth there is a genuine strength worth weighing against the pricing and contract trade-offs reviewers describe.

Can I migrate from Glofox to PT Suite?

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Yes. PT Suite offers a free 48-hour concierge migration to help studios move client lists, class schedules, and membership data over from platforms like Glofox during the 14-day free trial (no card required to start). Because Glofox reviewers report friction when trying to cancel, it's worth confirming your Glofox contract's cancellation terms and notice period in writing before you start the switch, so the two transitions — onboarding to PT Suite and offboarding from Glofox — line up cleanly.